- Excellence in customer service is one of the cornerstones of the strategic growth that Dingus is driving in 2025, with an organisational structure that will see the creation of two new departments and the redesign of all areas aimed at improving the customer experience.
- Salord takes on the role of Managing Director to ‘turn Dingus’ strategy into action’, which will continue to be led by Paula Servera and Milena Galindo in business expansion and partnership policies. The CEO of the company, Jaume Monserrat, thus reinforces the firm commitment to our customers and partners, with an approach for the future based on the competitiveness of the brand.
The spearhead of Dingus, the board of directors, has validated the markedly operational line with which the tourism technology company faces not only the recently launched 2025, but also the development envisaged in the coming years. With a focus on internal promotion and the training of Dingus professionals to take on specialised functions in the new challenges, Agustina Salord takes on the role of managing director of the company “as an exciting challenge. I am convinced that the real success of our company lies in people, and I believe that working to unite internal and external customers is fundamental, because both are the pillars that support the success of any organisation… When you align their needs and expectations, you create an ecosystem in which internal motivation and external satisfaction reinforce each other.”
Until now director of the Customer Service area, Salord has consolidated a highly specialised professional career in the tourism industry. From her career at Dingus, she highlights “the personalised service that becomes a differential, and that drives one of my goals to reinforce this aspect, taking our customer service to the next level.”
For the Managing Director, “our mission as a company goes beyond providing technological solutions: our essence is to facilitate our clients’ business in hotel distribution, to help them sell more and sell better. And this is only possible by sharing our knowledge and offering agile and efficient solutions.” For Dingus, “one of the main tasks will be to turn strategy into action. My commitment,” he says, “is to ensure that the strategic objectives are translated into the day-to-day operations of the company, with constant monitoring to identify and resolve any obstacles that may arise along the way. “
Enthusiasm and commitment
Agustina Salord says she will take up the challenge “with enthusiasm and commitment. I know that 2025 will be a year of building, of transformation and of breaking boundaries. Together, we will make every step count, every goal feel achievable, and every achievement bring us closer to what we are and what we want to be: a benchmark in technology and service that facilitates the business of our customers and partners.”
The Dingus Executive Committee and commitment to operational reinforcement complements a fully consolidated strategic area where Paula Servera and Milena Galindo (SVP Growth & Product and SVP Growth & Partnership respectively) will now be fully dedicated to identifying market opportunities, driving the development of new products, services and business models, as well as driving revenue growth, market reach and strategic alliances.
Cristina Torres. Dircom Dingus®
